shipping

U.S. CUSTOMERS:
Please allow 1-3 business days for order processing on all in stock items shipped via USPS First-Class/UPS SurePost or UPS Ground.
In stock items expedited via UPS 2nd Day Air or UPS Next Day Air Saver will ship out the following business day.
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INTERNATIONAL CUSTOMERS:
*** Please see important notice below regarding possible Asendia delays ***
Asendia orders ship on Fridays only. 
UPS orders that are fully in stock will ship out the following business day.
Orders ship in one shipment once the entire order (including back-ordered items) is available for shipping.
International shipments include tracking, but do not include the cost of tariffs or customs.

Credit cards are charged in full at point of sale rather than at point of shipment. Credit card authorization and verification must be obtained before orders can be fulfilled.  You will receive an email confirmation when your order has shipped.  All shipping charges are non-refundable.

Please Note:  UPS does not ship to P.O. Boxes.

BACK-ORDERED & PRE-ORDERED ITEMS

U.S. ORDERS: All back-ordered and pre-ordered items ship separately from in-stock items in one final shipment, so that as a courtesy to you, in-stock items may arrive to you sooner. Approximate shipping dates of pre-ordered and back-ordered items are indicated on the listing’s drop-down menu as, “Early” (1st-10th of the month), “Mid” (10th-20th of the month), or “Late” (20th-31st of the month).  These dates are our best estimates and are subject to change at any time. Subsequent shipping methods are chosen at our discretion. You will receive a confirmation email when the remainder of your order ships.  

INTERNATIONAL ORDERS: All international orders containing back-ordered or pre-ordered items will ship in one shipment as soon as the entire order is available for shipping.

DOMESTIC

USPS FIRST CLASS / UPS SURE POST*
(3-7 business days)
USPS First-Class includes door-to-door tracking.
UPS Sure Post tracking is limited and ends when package arrives to USPS
*Method chosen automatically, based on weight

UPS GROUND
(2-5 business days)
Door-to-door tracking

UPS 2ND DAY AIR
(2 business days)
Door-to-door tracking

UPS NEXT DAY AIR SAVER
(Next business day)
Door-to-door tracking

INTERNATIONAL

Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and must be paid at the time of delivery.  To remain ethical in our business practices, we cannot mark international shipments as "gifts". Thank you for understanding.

ASENDIA*
(5-8 business days, depending on customs)
Door-to-door tracking available for most countries
Packages are NOT insured
*Available for packages weighing 3 pounds or less
*Packages shipped via Asendia only ship on Fridays. This allows us to offer substantial savings on shipping costs.

*** POSSIBLE ASENDIA DELAYS *** 
Due to a potential postal strike in Canada, there is currently a possibility of delivery delays on packages shipped via Asendia. We encourage our Canadian customers that do not wish to risk the possibility of a delayed shipment to consider choosing one of the UPS shipping options until the strike is resolved. Please do keep in mind, however, that UPS does not ship to P.O. Boxes.

UPS WORLDWIDE EXPEDITED
(2-5 business days)
Door-to-door tracking
Insurance included

UPS WORLDWIDE EXPRESS SAVER
(1-3 business days)
Door-to-door tracking
Insurance included

SHIPPING QUESTIONS?  Please email us via our contact page.