POLICIES
Store Credit Only
Due to monthly donations to each Charities there will be no refunds. We do give store credit. If you decide to return the item(s) must also be returned in brand new condition in order to obtain a full store credit for the cost of the purchased item(s) (minus shipping). If you decide to return the item and do not want store credit. The item(s) returned will be donated to one of the women charities. Once the items are donated. You will receive a receipt and information of which charity it was donated to.
COUPON CODES
Coupon codes must be entered at check-out to qualify, and must be entered after all items have been added to the cart. Only one code may be applied per purchase. Promotional codes cannot be applied to orders outside of the promotional period. Coupon codes cannot be used during site-wide promotions, or on items marked “New”, “Sale”, “Imperfect”, or “Conclusive Items”. Unless it is part of a promotion, free shipping is not automatically applied, and can only be done so with a coupon code. Shipping discount codes do not apply to orders outside of the U.S. or to any wholesale orders.
SHIP50 CODE RESTRICTIONS: Free shipping is valid on orders with a subtotal over $50 that are shipped within the U.S. via USPS First Class only. Eligible customers must enter the code during checkout in order to receive free shipping. Cannot be applied with any other offers or codes.
PROMOTIONS
Restrictions apply to all promotions. Promotions are valid during the specified date range only, and cannot be applied to previous purchases. Promotional codes must be entered at checkout (when applicable). No additional coupon codes may be applied to promotional offers.
COUPON TOWARD “NEW FALL RELEASES”: Offer valid on select items thru August 12, 2016 at 11:59pm CST, or while supplies last. Retail only. Cannot be combined with any other offers; not valid on previous purchases. Coupon code required; one time use. 10% off coupon toward a future purchase will be emailed to the email address entered during checkout within 24 hours of purchase; valid on our fall release items labeled “New” in our New category, including upcoming fall releases. Valid at SYNPLYCHIC.com only.
“NEW FALL RELEASE” COUPON: Coupon will be emailed to the email address entered during checkout within 24 hours of purchase. Valid August 15, 2016 thru November 1, 2016 on our fall release items labeled “New” in our New category. Retail only. Cannot be combined with any other offers; not valid on previous purchases. One time use. Valid at graceandlace.com only.
Conclusive Items: Valid August 8, 2016 at 9:00am CST, while supplies last. Not valid on previous purchases. Coupons do not apply. Cannot be combined with any other offers or discounts. All sales final; no returns, exchanges, or order changes.
CHRISTMAS IN JULY OFFER: Daily deals valid from the day they are revealed thru Thursday, July 28, 2016 at 11:59pm CST, or while supplies last. One free Bracelet or Earrings are automatically included in shipment for orders subtotaling $75 or more. Free bracelet or Earrings randomly selected; no store credit or exchanges. Free First Class shipping within the U.S. Coupon codes not valid. Cannot be combined with any other offers or discounts. Not valid on previous purchases.
Daily Deals (Percentage Off): Valid on advertised styles and colors only. No substitutions.
Daily Deals (BOGO): Buy one, get a second of equal or lesser value free. No substitutions. Free gifts may not be exchanged or obtain store credit. Should you decide to return or receive store credit the item(s) that qualified your order for a free gift, the free gift(s) must also be returned in brand new condition in order to obtain a full store credit for the cost of the purchased item(s) (minus shipping). Should the free gift(s) no longer meet the requirements for a return, or should you chose to keep it when returning your purchased items, the value of the free gift(s) will be deducted from your store credit.
Extension Offer: Valid Friday, July 29, 2016 at 9:00am CST thru 11:59pm CST, or while supplies last. Coupon code required for all 30% off items. No coupon code required on BOGO items; discount automatically applied.
FREE BRACELET or EARRINGS PROMOTION: Now through August 31, 2017, orders subtotaling $75 or more will receive one free Bracelet or Earrings included with their order (bracelet or earrings color and style chosen at random, no substitutions).
4TH OF JULY OFFER: Valid June 30, 2017 at 9:00am CST thru July 4, 2017 at 11:59pm CST, or while supplies last. Coupon code required. Qualifying purchase amount based on subtotal. Bracelet style will be randomly selected. No store credit or exchanges on bracelet or earrings. Not valid on Gift Card purchases. Not valid on previous purchases. Cannot be combined with any other offers or discounts.
B2G1 OFFERS: Valid only on day(s) promoted, or while supplies last. No substitutions. Coupon code required. Not valid on previous purchases. Cannot be combined with any other offers or discounts. Free gifts may not be exchanged or refunded. Should you decide to return or exchange the items that qualified your order for a free gift, the free gift must also be returned in brand new condition in order to obtain a full refund for the cost of the purchased items (minus shipping). Should the free gift no longer meet the requirements for a return, or should you chose to keep it when returning your purchased items, the value of the free gift will be deducted from your store credit.
FREE GIFT OFFERS: Valid during promoted dates only, or while supplies last. Retail only. No substitutions. Cannot be combined with other offers or applied to previous purchases. One free gift per qualifying order. Coupon code required. Minimum purchase amount based on subtotal. Free gifts may not be exchanged or receive store credit. Should you decide to return or exchange the item you purchased, the free gift must also be returned in brand new condition in order to obtain store credit for the cost of the purchased item (minus shipping). Should the free gift no longer meet the requirements for a return for store credit, or should you chose to keep it when returning your purchased item for store credit, the value of the free gift will be deducted from your store credit.
SITE-WIDE SALES: Valid during promoted period only, or while supplies last. Excludes items marked “new”, “sale”, “imperfect”, and “as-is”, unless otherwise noted. Some offers include free USPS First-Class shipping within the U.S. Not valid on previous purchases. Cannot be combined with any other offers or discounts.
BOGO/FLASH SALES: Valid only on day promoted, or while supplies last. Not valid on previous purchases. Cannot be combined with any other offers or discounts. No substitutions. Free gifts may not be exchanged or receive store credit. Should you decide to return for store credit or exchange the item(s) that qualified your order for a free gift, the free gift(s) must also be returned in brand new condition in order to obtain a full refund for the cost of the purchased item(s) (minus shipping). Should the free gift(s) no longer meet the requirements for a return for store credit, or should you chose to keep it when returning your purchased items, the value of the free gift(s) will be deducted from your store credit.
ORDER INSTRUCTIONS/COMMENTS
Please know that we cannot guarantee to honor any requests left in the "Order Instructions/Comments" box that appears during checkout. Due to limitations with our software, notes added in this box are not easily recognized during processing, however it is unfortunately not an option within our software for us to remove this box from appearing. We are also unable to make changes to orders once they begin processing. If you have a special request you'd like to inquire about, please instead notify us via our contactpage. If we receive your request prior to your order processing and it is a request we are able to honor, we are happy to do so at that time.
PAYMENT
We accept payment by checking account, credit card, or PayPal. We also have gift cards. Please note that we charge for all items at point of sale rather than at point of shipment.
SALES TAX: Due to state tax laws, we are required to charge local sales tax only in our home state of Texas.
GIFT CARDS
Gift cards are available for purchase on our gift cards page and can be redeemed on purchases made on our official website, www.SYNPLYCHIC.com. To ensure proper and immediate delivery, gift cards must be purchased as a single item, separate from all other items. All gift cards are automatically delivered electronically, to the address indicated in the “delivery email” field of the order form. If you have not received your gift card within 2 business days, please be sure to check your junk/spam mail folder, as emails are sometimes automatically filtered there. If you are still unable to locate it, please send us an email via our contact page.
INTERNATIONAL CUSTOMS CHARGES/TAXES: To remain ethical in our business practices, we cannot mark international shipments as "gifts". Therefore, you will be charged customs taxes on the items you purchase from us. Thank you for your understanding with this.
LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us via our contact page and we will direct you as to how to file a claim with the postal service. Thank you for your understanding with this.
RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and buyer will need to re-pay shipping and handling costs before we will send the package again.
REFUSED/UNCLAIMED MAIL: If delivery is refused by recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to SYNPLYCHIC. If the package does return, a refund will be applied for the cost of the items only.
SHIPPING QUESTIONS: Please visit our shipping page.
ORDER QUESTIONS: Please contact us via our contact page.
DAMAGED ITEMS/ORDER ERRORS
Though each product is inspected for quality assurance before shipping, it is possible to receive a damaged item. In addition, although our fulfillment error rate is far below industry average, mistakes do sometimes happen. For these reasons it is important to open and inspect your items as soon as you receive them. Please notify us via our contact page within 14 business days of receiving your package if there is anything wrong with your order. We cannot honor changes outside of this time frame.
CANCELLATIONS & ORDER CHANGES
CANCELLATIONS: We do our best to ship items as quickly as possible and because of this the window for cancelling orders is very short. If your cancellation request is seen prior to us processing your order, we are happy to cancel your order for a full refund, but once it has begun processing we are no longer able to cancel your order. However, when you receive the shipment, it will contain specific instructions on how to return items for a refund (minus the shipping charges) should you wish to do so.
ORDER CHANGES: Due to processing time and inventory counts, we cannot honor change requests to orders once they have been submitted. Please make sure to carefully review your order before submitting it.
BACK-ORDERED & PRE-ORDERED ITEMS
Please refer to the shipping section of our website for details.
RETURN FOR STORE CREDIT & EXCHANGES
RETURNS: We allow up to 60 days after receiving your package to qualify for store credit for returned items. Items purchased with cash may be returned for store credit only. Items marked “final sale” are not eligible for return. To ensure that you will receive store credit for your return, all products must be returned in unworn, unwashed, and unaltered condition. Please note: Unless a return is the result of an error on our behalf, original shipping charges are not refunded and customer is responsible for the cost of return shipping. When sending your return, please include the Return Slip found at the bottom of your packing slip; or if you no longer have it, include a note with your name, email, order #, and reason for the return. Please save your tracking number when shipping your return to us, as we cannot issue store credit on any returns that are lost by the post office or do not make it to us for any other reason. We will process your return for store credit and notify you via email within 3-5 business days of receiving it. Send returns to: SYNPLYCHIC 3788 Whirlaway Lane. Chino Hills, Ca 91709.
EXCHANGES: We allow up to 60 days to qualify for an exchange. Items marked “final sale” are not eligible for exchange. Due to fluctuating inventory quantities, seasonal items, and differing item prices and shipping charges, we honor requests for exchanges by issuing store credit for the cost of the original item purchased, which can then be applied toward purchasing the item you'd like to order in exchange. All products must be returned in unworn, unwashed, and unaltered condition. To exchange an item, please mail it back to us, being sure to include the Return Slip found at the bottom of your packing slip, and indicating your request for store credit. If you no longer have it, please include a note with your name, email, order #, your reason for the exchange, and a request for store credit. Please then ensure that you have created an account with us on our website, using the email address you used when purchasing your order, as this is where we will issue your store credit. We will notify you via email within 3-5 business days of receiving the returned package, once your store credit has been applied to your account. Please note: Unless a return is the result of an error on our behalf, original shipping charges are not refunded and customer is responsible for the cost of return shipping. Please save your tracking number, as we cannot issue store credit for any items that are lost in the mail or do not make it to us for any other reason. We do not issue credit for shipping costs. Send exchanges to: SYNPLYCHIC 3788 Whirlaway Lane. Chino Hills, Ca 91709.
EXCHANGES FOR PROMOTIONAL ITEMS: Should you desire to exchange an item purchased during a Promotion, please contact us via our contact page for detailed information on how store credit will be processed.
OUR ADDRESS
SYNPLYCHIC 3788 Whirlaway Lane. Chino Hills, Ca 91709.
OFFICE HOURS
Currently under construction.
privacy notice
This privacy notice discloses the privacy practices of SYNPLYCHIC. This privacy notice applies solely to information collected by our company. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used, and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
INFORMATION COLLECTION, USE, AND SHARING
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
YOUR ACCESS TO AND CONTROL OVER INFORMATION
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via our contact page:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
SECURITY
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via our contact page.
COOKIES AND RELATED TECHNOLOGIES
The SYNPLYCHIC website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes to operate and personalize the website. Cookies may also be used to track how you use the site in order to target ads to you on other websites.
For more information, and to find out how to control or opt-out of these cookies, please visit https://www.adroll.com/about/privacy.
terms of service
This Website may contain links to other websites (the "Linked Sites"), which are not operated by SYNPLYCHIC.com. SYNPLYCHIC.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.